General Terms and Conditions

These General Business Terms and Conditions regulate the contractual relationship between the partners of the region Zell am See-Kaprun, of the Zell am See-Kaprun Summer Card and the natural persons and legal entities, who use the services of Gletscherbahnen Kaprun AG (hereinafter "Users"). The General Business Terms and Conditions relate to the use of the websites www.kitzsteinhorn.at as well as all subdomains that belong to this domain, insofar as they offer the online ticket sale of the SuperSkiCard, the Alpin Card. They shall also apply if you use the online ticket sale of the SuperSkiCard, the Alpin Card of other websites, which enables the access to the www.kitzsteinhorn.at - website as excerpts or in full.

The General Business Terms and Conditions shall otherwise also apply to all other services which are directly provided by Gletscherbahnen Kaprun AG, such as in particular the transport by cable cars and lift facilities, the provision of services in the restaurants of Gletscherbahnen Kaprun AG and other services.

1. Contractual parts

The parts of the contract are:

These General Business Terms and Conditions

The officially approved conditions of carriage according to the notice hanging in the entrance area of the respective cable car facilities

The FIS rules

These General Business Terms and Conditions shall apply to (i) the use of the cable car facilities of Gletscherbahnen Kaprun AG based on own tickets and tariffs, (ii) to the gastronomy, (iii) other services, (iv) the purchase of merchandise articles and (v) the use of the pistes.

2. Conclusion of contract

The online order of the customer presumes a full and correct entry of all mandatory fields in the booking window as well as the explicit recognition of the General Business Terms and Conditions by using the application envisaged in the booking window. False details may lead to the withdrawal of the authorisation and to exclusion from transport without compensation. The customer is obliged to announce any changes to his contact data (name, home address, email address) without delay. The entry of the data and the clicking on the button "confirm and pay" legally constitutes an offer for the conclusion of a purchase contract regarding the tickets, vouchers, or merchandise articles of Gletscherbahnen Kaprun AG. The right is explicitly reserved to accept this purchase offer. There is no obligation to accept the offer of the customer. An email will, if applicable, be sent to the address provided by the customer within 10 days at the latest with which the purchase offer is accepted. The regulations shall apply accordingly with the purchase of the tickets at the ticket offices of Gletscherbahnen Kaprun AG; this under the condition that a customer, who is a consumer within the meaning of the Austrian Consumer Protection Act [Konsumentenschutzgesetz – KSchG], is entitled to a right of revocation with online orders; the instructions on revocation and a revocation form are provided as links on the website of Gletscherbahnen Kaprun AG. The services covered by the Gletscherbahnen Kaprun AG tickets can be used after receipt of the respective data carrier or after the cable car and lift facilities have been put into operation.

The sale of the Gletscherbahnen Kaprun AG tickets is carried out at the current tariffs (i) listed on the website of Gletscherbahnen Kaprun AG respectively stated (ii) in the price lists, price notices, folders, etc. available at Gletscherbahnen Kaprun AG ("the tariff notices"). The Gletscherbahnen Kaprun AG tickets can be purchased by credit card (e.g., Visa, Mastercard, American Express or Diners Club), PayPal, advance bank transfer or in cash.

3. Provision of services

The full or partial provision of the services may be temporarily restricted owing to technical interferences, with a shortage of snow, in case of force majeure or natural disasters such as storm, thunderstorm, heavy rain, snow chaos, danger of avalanches, etc. or other operating circumstances. Certain weather and operating circumstances may lead to sale and/or transport limitations. A limited number of lifts and pistes can be expected in the early and late season.

Moreover, official regulations and measures apply regarding pandemics (e.g., COVID-19).

It is explicitly stated that no (partial) refund can be claimed if partners of the Alpin Card provide the services, but the user of the services does not use them out of personal consideration/decision. Should therefore, e.g., official measures be imposed for the use of the services provided by the Alpin Card partners (e.g., obligation to show a negative test result, proof of vaccination etc.) and the user cannot or is unwilling to provide these proofs, no (partial) refund can be claimed. It is furthermore stated that obeying current official COVID-19 or other safety measures to control a pandemic lies solely with the user. If the user cannot or is unwilling to obey the official measures, their transport is not allowed and (partial) refund cannot be claimed. A (partial) refund or extension of the Alpin Card cannot be claimed also in case partners of the Alpin Card close single or multiple lifts and cable cars because of low user frequency for reasons related to the pandemic, for the user still has opportunity to use majority of the provided services.

4. End of operation

The transportation contract with Gletscherbahnen Kaprun AG shall only be valid until the end of operations.

5. Online shop / vouchers

Only persons aged 18 years old and over are entitled to make purchases in our online shop. The vouchers are either value or non-cash vouchers, depending on the voucher selected.

Should the voucher be acquired through an electronic order transaction the relevant conditions will in particular apply (see Point 2).

6. Validity of tickets

When using the transport service of Gletscherbahnen Kaprun AG a valid ticket is to be carried and presented in the control zones upon request. Tickets for several days will only apply for consecutive days if no deviating period of validity has been explicitly fixed in writing (e.g., optional ski passes). Unused days will cease to be valid and will neither be refunded, compensated for nor credited. Tickets are non-transferable.

7. Ticket misuse

The tickets are (also within the family) non-transferable. Each misuse will lead to the withdrawal of the ticket without compensation. The customer is furthermore obliged to compensate the costs of a day ticket and to pay a fine in the amount of EUR 70. The ticket is also to be stored so that misuse by a third party is excluded. The right is explicitly reserved to report a criminal offence.

8. Refund

If the customer is prevented from skiing due to a serious injury or illness there is no entitlement to a refund. However, Gletscherbahnen Kaprun AG reserves the right to refund the costs of the ticket (except 1-day ticket) for goodwill at its respective discretion. The prerequisite is the presentation of a medical certificate of a local doctor.

9. Ticket exchange and ticket replacement

Exchange, transfer to others, extension, or postponement of the period of validity is not possible. There is moreover no compensation for lost and forgotten ski passes.

10. Liability

The liability for property damages is limited to cases of wilful intent or gross negligence.

11. Obligation of the users

The conditions of carriage according to the notice in the entrance area of the respective cable car facilities shall apply. Instructions of the cable car employees, of the information team and the pistes and rescue team with regard to the technical operation of the installations and the use of the pistes are to be followed. Nature and fellow human beings must be treated with respect and a sense of responsibility. It is not permitted to cause any contamination, to throw away rubbish, cigarettes, etc.

12. Piste & rescue team

We ask for your understanding that rescue costs will be charged. Our piste and rescue team only monitors marked and opened slopes – in open terrain (non-controlled area) you move at your own risk. In the event of an accident, it will be at the discretion of the piste and rescue team to decide how care and rescue measures are to be carried out.

13. Training site

A training site will only be made available by Gletscherbahnen Kaprun AG after a separate written training agreement. These General Business Terms and Conditions will apply subsidiary to this training agreement that is to be concluded.

14. Data protection

The protection of the personal data of our customers is of special importance to Gletscherbahnen Kaprun AG. The data of the customers are therefore exclusively processed on the basis of the statutory provisions (in particular the GDPR and Austrian Data Protection Act [Datenschutzgesetz - DSG]).

The privacy policy is retrievable on
www.kitzsteinhorn.at/en/data-privacy

15. Choice of law and place of jurisdiction

Substantive Austrian law is deemed as agreed under the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of law rules of international private law. If the customer is a consumer within the meaning of the KSchG that court shall have jurisdiction for possible lawsuits, in the district of which the place of residence, the customary place of abode or the place of employment is located. If the consumer has his customary place of abode in the EU, legal action can alternatively be filed at the competent court of jurisdiction in Salzburg or before the court of the town, in which the consumer has his place of residence. In all other cases the competent court of jurisdiction at the registered seat of the company is agreed.

*Updated: September 2021

I. General Information and Scope of Services

The Ski ALPIN CARD is a product offered by the participating lift and cableway companies listed on the website www.alpincard.at for the regions listed on that website (the “Regions”). The Ski ALPIN CARD is a ski pass that entitles the holder to use the facilities that are in operation on the day of use for a total of fifteen days, not before October 11, 2025, and not after May 3, 2026. The members of the Ski ALPIN CARD nevertheless agree, on a voluntary basis and subject to revocation at any time, to allow eligible Ski ALPIN CARD holders to use the facilities beyond fifteen days. The Ski ALPIN CARD day and multi-day ski passes (collectively, the “Ski ALPIN CARD”) may be purchased either online via one of the websites of the participating lift and cableway companies or directly from the participating lift and cableway companies during their respective business hours. These General Terms and Conditions apply in all cases. The customer’s contractual counterparties arising from the purchase of Ski ALPIN CARDs are the participating lift and cableway companies in each case. Depending on the product, the Ski ALPIN CARD entitles the customer to use the facilities and slopes operated by the participating cableway and lift companies within the respective scope of operation and during operating and opening hours. Excluded are special rides outside normal operating hours and, to the extent organized by the participating lift and cableway companies, the local ski bus. Each cableway and lift company operates its cableway and lift facilities and slopes independently and on its own responsibility.

II. Contract Formation

[1.] The customer’s online order, submitted via the website of a participating lift and cableway company, requires the complete and correct entry of all mandatory fields in the booking window and the express acceptance of these General Terms and Conditions by using the application provided in the booking window. Incorrect information may result in withdrawal of authorization without compensation and exclusion from carriage. The Ski ALPIN CARD season pass and the Ski ALPIN CARD ski passes for eight to thirty-one days may only be booked with a current photograph. The customer must promptly notify any changes to contact details (name, residential address, email address). By entering the data and clicking the button “zahlungspflichtig bestellen” (order with obligation to pay), the customer submits a legally binding offer to enter into a purchase contract for the Ski ALPIN CARD. Acceptance of this offer remains expressly reserved. There is no obligation to accept the customer’s offer. If applicable, the customer will receive an email to the stated address confirming acceptance of the purchase offer, no later than ten days. These provisions apply accordingly to the purchase of the Ski ALPIN CARD from one of the participating lift and cableway companies, provided that a customer who is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG) is entitled to a right of withdrawal for online orders. The withdrawal notice and a withdrawal form are linked on the websites of the participating lift and cableway companies.

[2.] The services included in the Alpin Card may be used after receipt of the respective data carrier during the relevant period of use and after the participating cableway and lift companies have commenced operation of their cableway and lift facilities.

III. Prices and Payment

[1.] The Ski ALPIN CARD is sold at the current rates (i) stated on the website www.alpincard.at or (ii) stated in the price lists, posted prices, brochures, and similar materials available from the cableway and lift companies (the “Tariff Notices”). Upon purchase of a Ski ALPIN CARD, a deposit fee (KeyCard deposit) will be charged. The amount is also shown in the Tariff Notices and will be collected together with the invoice amount. The deposit fee and the stated rates each include statutory value-added tax (VAT). The Ski ALPIN CARD may be purchased by credit card (for example Visa, MasterCard, American Express, or Diners Club), advance bank transfer, or cash at the cableway and lift companies.

[2.] If a Ski ALPIN CARD is lost or damaged, a new Ski ALPIN CARD may be issued for a processing fee of EUR 15 (plus KeyCard deposit). Reissuance requires presentation of the blocking confirmation and an official photo ID.

IV. Shipping

For online orders with postal delivery, the Ski ALPIN CARD is generally dispatched within two days after acceptance of the order. No responsibility is assumed for postal delivery times. As a rule, delivery takes at least three business days after dispatch.

V. Use of the Services

If the member companies of the Ski ALPIN CARD are generally ready and able to perform, meaning the lift facilities are at least partially in operation and the relevant slopes can be used given snow conditions, the customer has no right to withdraw from the contract, in particular not due to bad weather, avalanche risk, the customer’s unforeseen early departure, temporary operational interruptions, weather-related shutdowns of individual facilities or ski areas, closures of individual ski runs or ski areas, overcrowding on slopes, or illness of the ticket holder.

Accordingly, in these cases there is no entitlement to a refund, and the customer remains obligated to pay.

Actual use of the Ski ALPIN CARD falls within the customer’s sphere of responsibility, provided the partners have their lift facilities in operation. If the customer uses the card for fewer than fifteen days, there is therefore no entitlement to a refund.

Use of the Ski ALPIN CARD services is governed by these General Terms and Conditions and the respective terms of carriage of the relevant lift and cableway company. Officially mandated rules and measures relating to pandemics (for example COVID-19) also apply.

It is expressly stated that no (partial) refund may be claimed if the partners of the Ski ALPIN CARD are ready and able to perform but the user does not use those services due to personal considerations or decisions. If, for example, authorities require certain measures to use the partners’ services (for example the obligation to present proof of a negative test result, proof of vaccination, etc.) and the user cannot or does not wish to provide such proof, the user may not claim any (partial) refund.

It is further stated that compliance with any officially mandated COVID-19 measures or other protective measures to contain a pandemic is exclusively the user’s responsibility. If the user cannot or does not wish to comply with officially mandated measures, carriage must not take place, and the user may not claim any (partial) refund.

Likewise, there is no entitlement to a (partial) refund or extension of the Ski ALPIN CARD if partners of the Ski ALPIN CARD take one or more lift facilities out of operation due to reduced user frequency caused by a pandemic, since the user still has the opportunity to use the majority of the services offered.

VI. Liability

Liability for damages is limited to cases of intent or gross negligence. Claims for damages based on slight negligence are excluded. The customer must assert any damages claims against the cableway and lift company responsible for the damage in each case.

Service performance may be temporarily restricted in whole or in part due to technical disruptions, lack of snow, force majeure, or natural disasters such as wind storms, thunderstorms, heavy rain, extreme snowfall, avalanche risk, or other operating circumstances affecting one or more cableway and lift companies. The Ski ALPIN CARD is a supra-regional product that can be used with all participating cableway and lift companies. No warranty is provided that the services offered under the Ski ALPIN CARD will be continuously available with every individual cableway and lift company on every day.

There is no obligation to keep all facilities continuously available. The range of facilities available for use may change daily and during the course of a day. The currently available offering is shown at the respective ticket offices, on electronic panorama boards, through the ski area’s information channels, at the respective lifts, and also online. Restrictions in the range of facilities, as well as a reduced offering of facilities, do not give rise to any entitlement to a price reduction or refund of the amount paid for a ski pass.

VII. Refund in the Event of Government-Ordered Operational Closures

If the participating cableway and lift companies are prevented from providing services with all lift and cableway facilities in all Regions in which the Ski ALPIN CARD is valid (the “Affected Cableway and Lift Companies”) due to an epidemic or pandemic or other official orders (for example energy-allocation measures), and this results in a complete shutdown of the Affected Cableway and Lift Companies for a period of at least four weeks from the purchase date, the customer’s costs paid for the Ski ALPIN CARD will be refunded for the period of complete shutdown as follows:

• For Ski ALPIN CARD day passes and multi-day ski passes, the refund is calculated based on actual possible use (example: if closure occurs after the third valid day of a twelve-day ski pass, the customer will be refunded the difference between the purchase price of a three-day ski pass and the purchase price paid for the twelve-day ski pass).

• For the Ski ALPIN CARD purchased at a pre-sale price or regular price, the refund is calculated based on an amortization calculation. This calculation determines whether the customer has already amortized the costs of the Ski ALPIN CARD through use. Amortization occurs if the card was used on fifteen or more days. The calculation is therefore performed by dividing the purchase price by fifteen days and multiplying by the number of unused days. A refund is in any event excluded if the customer already used the Ski ALPIN CARD on fifteen or more days.

No entitlement to a refund exists for periods prior to the purchase date of a Ski ALPIN CARD. The customer may assert the refund claim with the selling cableway and lift company after the end of the season.

VIII. Refund in the Event of Injury or Illness

If the customer cannot ski due to an injury or illness, there is no entitlement to a refund. However, the cableway and lift companies reserve the right, as a courtesy and at their discretion, to reimburse the costs of the Ski ALPIN CARD (excluding the one-day pass). The customer must present a medical certificate issued by a local physician. The customer must report the injury or illness immediately.

IX. Misuse

The Ski ALPIN CARD is not transferable (including within a family). Any misuse results in withdrawal of the card without compensation. The customer must also reimburse the cost of a day pass and pay a penalty of EUR 70. The customer must store the card in a way that prevents misuse by third parties. The participating companies expressly reserve the right to file a criminal complaint.

X. Data Protection

Protecting our customers’ personal data is of particular importance to the cableway and lift companies. The companies therefore process customer data exclusively on the basis of statutory provisions (in particular the GDPR and the Austrian Data Protection Act (DSG)). Please refer to the privacy policies of the participating cableway and lift companies.

XI. Governing Law and Venue

The parties agree that Austrian substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding the conflict-of-law rules of private international law.

If the customer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), the competent court for any legal disputes is the court with jurisdiction over the consumer’s domicile, habitual residence, or place of employment.

If the customer is a consumer with habitual residence in the EU, the consumer may, at the consumer’s choice, file a claim either with the competent court in Salzburg, or with the court at the place where the consumer has their domicile.

In all other cases, the parties agree that the competent court at the company’s registered seat has exclusive jurisdiction.

XII. Slope and Rescue Service

We ask for your understanding that recovery costs within the secured ski area will be charged. Our slope and rescue service monitors only marked and open slopes; you enter off-piste terrain at your own risk.

 

Last updated: January 2026

Find the General Terms and Conditions of "SuperSkiCard" at:

www.superskicard.com