These General Business Terms and Conditions regulate the contractual relationship between the partners of the region Zell am See-Kaprun, of the Zell am See-Kaprun Summer Card and the natural persons and legal entities, who use the services of Gletscherbahnen Kaprun AG (hereinafter "Users"). The General Business Terms and Conditions relate to the use of the websites www.kitzsteinhorn.at as well as all subdomains that belong to this domain, insofar as they offer the online ticket sale of the SuperSkiCard, the Alpin Card. They shall also apply if you use the online ticket sale of the SuperSkiCard, the Alpin Card of other websites, which enables the access to the www.kitzsteinhorn.at - website as excerpts or in full.
The General Business Terms and Conditions shall otherwise also apply to all other services which are directly provided by Gletscherbahnen Kaprun AG, such as in particular the transport by cable cars and lift facilities, the provision of services in the restaurants of Gletscherbahnen Kaprun AG and other services.
1. Contractual parts
The parts of the contract are:
These General Business Terms and Conditions
The officially approved conditions of carriage according to the notice hanging in the entrance area of the respective cable car facilities
The FIS rules
These General Business Terms and Conditions shall apply to (i) the use of the cable car facilities of Gletscherbahnen Kaprun AG based on own tickets and tariffs, (ii) to the gastronomy, (iii) other services, (iv) the purchase of merchandise articles and (v) the use of the pistes.
2. Conclusion of contract
The online order of the customer presumes a full and correct entry of all mandatory fields in the booking window as well as the explicit recognition of the General Business Terms and Conditions by using the application envisaged in the booking window. False details may lead to the withdrawal of the authorisation and to exclusion from transport without compensation. The customer is obliged to announce any changes to his contact data (name, home address, email address) without delay. The entry of the data and the clicking on the button "confirm and pay" legally constitutes an offer for the conclusion of a purchase contract regarding the tickets, vouchers, or merchandise articles of Gletscherbahnen Kaprun AG. The right is explicitly reserved to accept this purchase offer. There is no obligation to accept the offer of the customer. An email will, if applicable, be sent to the address provided by the customer within 10 days at the latest with which the purchase offer is accepted. The regulations shall apply accordingly with the purchase of the tickets at the ticket offices of Gletscherbahnen Kaprun AG; this under the condition that a customer, who is a consumer within the meaning of the Austrian Consumer Protection Act [Konsumentenschutzgesetz – KSchG], is entitled to a right of revocation with online orders; the instructions on revocation and a revocation form are provided as links on the website of Gletscherbahnen Kaprun AG. The services covered by the Gletscherbahnen Kaprun AG tickets can be used after receipt of the respective data carrier or after the cable car and lift facilities have been put into operation.
The sale of the Gletscherbahnen Kaprun AG tickets is carried out at the current tariffs (i) listed on the website of Gletscherbahnen Kaprun AG respectively stated (ii) in the price lists, price notices, folders, etc. available at Gletscherbahnen Kaprun AG ("the tariff notices"). The Gletscherbahnen Kaprun AG tickets can be purchased by credit card (e.g., Visa, Mastercard, American Express or Diners Club), PayPal, advance bank transfer or in cash.
3. Provision of services
The full or partial provision of the services may be temporarily restricted owing to technical interferences, with a shortage of snow, in case of force majeure or natural disasters such as storm, thunderstorm, heavy rain, snow chaos, danger of avalanches, etc. or other operating circumstances. Certain weather and operating circumstances may lead to sale and/or transport limitations. A limited number of lifts and pistes can be expected in the early and late season.
Moreover, official regulations and measures apply regarding pandemics (e.g., COVID-19).
It is explicitly stated that no (partial) refund can be claimed if partners of the Alpin Card provide the services, but the user of the services does not use them out of personal consideration/decision. Should therefore, e.g., official measures be imposed for the use of the services provided by the Alpin Card partners (e.g., obligation to show a negative test result, proof of vaccination etc.) and the user cannot or is unwilling to provide these proofs, no (partial) refund can be claimed. It is furthermore stated that obeying current official COVID-19 or other safety measures to control a pandemic lies solely with the user. If the user cannot or is unwilling to obey the official measures, their transport is not allowed and (partial) refund cannot be claimed. A (partial) refund or extension of the Alpin Card cannot be claimed also in case partners of the Alpin Card close single or multiple lifts and cable cars because of low user frequency for reasons related to the pandemic, for the user still has opportunity to use majority of the provided services.
4. End of operation
The transportation contract with Gletscherbahnen Kaprun AG shall only be valid until the end of operations.
5. Online shop / vouchers
Only persons aged 18 years old and over are entitled to make purchases in our online shop. The vouchers are either value or non-cash vouchers, depending on the voucher selected.
Should the voucher be acquired through an electronic order transaction the relevant conditions will in particular apply (see Point 2).
6. Validity of tickets
When using the transport service of Gletscherbahnen Kaprun AG a valid ticket is to be carried and presented in the control zones upon request. Tickets for several days will only apply for consecutive days if no deviating period of validity has been explicitly fixed in writing (e.g., optional ski passes). Unused days will cease to be valid and will neither be refunded, compensated for nor credited. Tickets are non-transferable.
7. Ticket misuse
The tickets are (also within the family) non-transferable. Each misuse will lead to the withdrawal of the ticket without compensation. The customer is furthermore obliged to compensate the costs of a day ticket and to pay a fine in the amount of EUR 70. The ticket is also to be stored so that misuse by a third party is excluded. The right is explicitly reserved to report a criminal offence.
If the customer is prevented from skiing due to a serious injury or illness there is no entitlement to a refund. However, Gletscherbahnen Kaprun AG reserves the right to refund the costs of the ticket (except 1-day ticket) for goodwill at its respective discretion. The prerequisite is the presentation of a medical certificate of a local doctor.
9. Ticket exchange and ticket replacement
Exchange, transfer to others, extension, or postponement of the period of validity is not possible. There is moreover no compensation for lost and forgotten ski passes.
The liability for property damages is limited to cases of wilful intent or gross negligence.
11. Obligation of the users
The conditions of carriage according to the notice in the entrance area of the respective cable car facilities shall apply. Instructions of the cable car employees, of the information team and the pistes and rescue team with regard to the technical operation of the installations and the use of the pistes are to be followed. Nature and fellow human beings must be treated with respect and a sense of responsibility. It is not permitted to cause any contamination, to throw away rubbish, cigarettes, etc.
12. Piste & rescue team
We ask for your understanding that rescue costs will be charged. Our piste and rescue team only monitors marked and opened slopes – in open terrain (non-controlled area) you move at your own risk. In the event of an accident, it will be at the discretion of the piste and rescue team to decide how care and rescue measures are to be carried out.
13. Training site
A training site will only be made available by Gletscherbahnen Kaprun AG after a separate written training agreement. These General Business Terms and Conditions will apply subsidiary to this training agreement that is to be concluded.
14. Data protection
The protection of the personal data of our customers is of special importance to Gletscherbahnen Kaprun AG. The data of the customers are therefore exclusively processed on the basis of the statutory provisions (in particular the GDPR and Austrian Data Protection Act [Datenschutzgesetz - DSG]).
15. Choice of law and place of jurisdiction
Substantive Austrian law is deemed as agreed under the exclusion of the UN Convention on Contracts for the International Sale of Goods and the conflict of law rules of international private law. If the customer is a consumer within the meaning of the KSchG that court shall have jurisdiction for possible lawsuits, in the district of which the place of residence, the customary place of abode or the place of employment is located. If the consumer has his customary place of abode in the EU, legal action can alternatively be filed at the competent court of jurisdiction in Salzburg or before the court of the town, in which the consumer has his place of residence. In all other cases the competent court of jurisdiction at the registered seat of the company is agreed.